Amazon store management

Daily Tasks

Order Management

  • Process and confirm new orders.
  • Monitor FBA (Fulfillment by Amazon) and FBM (Fulfillment by Merchant) orders.
  • Track shipment status and resolve delivery issues.

Customer Service

  • Respond to customer messages within 24 hours.
  • Handle returns and refunds efficiently.
  • Monitor customer feedback and address negative reviews.

Price & Inventory Monitoring

  • Adjust pricing to stay competitive using repricing tools.
  • Check stock levels to avoid "Out of Stock" situations.
  • Update pricing for promotions and special offers.

Advertising & Promotions

  • Monitor Amazon PPC (Pay-Per-Click) campaigns.
  • Optimize Sponsored Ads & Product Targeting.
  • Adjust bids and budgets based on performance.

Performance & Seller Health Check

  • Monitor Order Defect Rate (ODR) and Late Shipment Rate.
  • Check for account health warnings from Amazon.
  • Track Buy Box eligibility for key products.

Weekly Tasks

Inventory Management

  • Analyze fast-moving and slow-moving products.
  • Restock best-selling items and adjust purchase orders.
  • Identify and remove stranded inventory.

Marketing & Listing Optimization

  • Review and update product descriptions, titles, and bullet points.
  • A/B test product images and pricing for conversion optimization.
  • Research new keywords for SEO optimization.

PPC Campaign Optimization

  • Adjust bids and remove underperforming keywords.
  • Add new keywords based on search trends.
  • Scale successful ad campaigns.

Sales & Profit Analysis

  • Track sales trends and profit margins.
  • Identify products with low profitability and adjust strategies.
  • Optimize discount and promotion strategies.

Monthly Tasks

Inventory & Supply Chain Planning

  • Forecast inventory needs based on demand trends.
  • Check supplier performance and adjust orders.
  • Review FBA storage fees and remove slow-moving stock.

Branding & Storefront Updates

  • Update A+ Content and Brand Store with fresh designs.
  • Launch new products and test variations.
  • Optimize product videos and infographics.

Competitor & Market Research

  • Analyze competitor pricing and strategies.
  • Identify new product opportunities.
  • Stay updated with Amazon policy changes.

Performance Review & Business Growth

  • Evaluate ROI from advertising and promotions.
  • Plan future marketing campaigns and seasonal sales.
  • Identify areas to scale and expand (e.g., new marketplaces, global selling)